Buying our travel trailer here was the worst experience we've had buying anything. We made the mistake of taking our salesman, Richard, on his word that the 2016 consignment trailer had never been in an accident. First trip out and the left j panel starts flapping and peeling off, tearing into one of the slideouts. We called them and brought the trailer back, yet they insisted we hit something on the road that tore the panel. We went in 50/50, both taking some fault to get it fixed. While replacing the panel over 6 weeks, they tore into a joining panel. Upon picking it up, we noticed the new tear, reported it, they took fault and 6 wks later we they called again that it was done. We picked it up, did a full inspection on the trailer to find the taillight wasn't working. They tested it and stated they must have severed a wire or something during the panel repairs. Throughout this whole time, Kenny, the general manager is calling us liars, saying everything that has happened to the trailer was "impossible" and we were to blame. It sat on their lot for nearly 4 months. During that time, 3 issues arose and the service team admitted fault, but we were liars and broke the trailer while on their lot. We were treated so poorly by the management. They did not care, nor did they ever try to make it right. Kenny, the manager, just called us liars, threw his hands up and said he was wasting no more of his time. Terrible service. Terrible management. I will never buy a single thing from them again and tell anyone looking for a travel trailer to go somewhere else.
Super helpful staff, sales and service. Skeeter took great care of us during the sale. Very happy with the experience which is not the normal experience in buying a car.
Twice we sought the help of the Camping World staff to purchase two separate items from their store in Kansas City. First time we went to purchase a Champion generator. The guy gave us incorrect information about the 3500 handling a 15,000 BTU AC unit. He was wrong they do handle them fine. Second time was to purchase a Barker portable black water tank. We called ahead and specifically asked if they had the barker in stock. We were told they did. We traveled a long way to pick it up. When we arrived at the store there were none in sight. We asked the attendant where they were. We were informed that the Barker model was only available online. They lost our business twice. We will not be returning.
We just purchased a 2017 New Micro Lite Flagstaff camper from this dealer. We were a bit upset with the way their web page was not exactly up to date when we arrived but that was the only issue we had. We would like to say thank you to our salesperson Rick. Our experience with Rick was about a week before we stepped on the RV lot. I sent several emails to Rick so that we could have an idea of what we were looking for before we got there, we live 2.5 hours away and we wanted a better understanding of what they had and what we could afford. Rick was very up front and when asked, he presented the additional fees that are associated with buying a new camper. We did not know it would take nearly a full day to start and finish this process, so I can say do not be in a hurry. Also, we did go on a Saturday which seems to be a VERY busy day for them. Rick was nice, friendly and not a pushy salesperson which we can not stand. We also had to pleasure of meeting his lovely wife, Cassy who works in the store there. She was so very helpful to us and gave me tips that she felt would help me. I really appreciate them very much! We dealt with Tim in financing, great man and he was so helpful. Kevin and Zack were great in the service department....except Zack, you forgot to empty the tanks so we had about 30 gallons of water we were towing around. However, if you are looking for a new or used camper we both recommend checking out Camping World - Kansas City (Grain Valley, MO). I hope they treat everyone as good as they treated us!! Thank you all so very much!! We love the new camper, it is perfect for us and has more options than we were looking for!!
A great place to go to browse for items needed for your camper of camping in general. We tend to spend way more than we intend when we go there just because of the selection.. too many cool things to pass up :)
Camping World Of Kansas City is a US Car Dealer based in Grain Valley, Missouri. Camping World Of Kansas City is located at 3001 NE Jefferson St, Grain Valley, MO 64029, USA.
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