I love the staff here. They are always helpful and get me the best price. I do a lot of mail business, both using shipping easy as well as in person, and have never had a bad experience with the GV PO.
Absolutely horrible service. I live across the street from the post office. Across the street! Which is apparently "too close" to justify delivery to my home. I was forced to get a PO-box, which many online companies will not mail/deliver to. Not only that but you have to renew your PO-box yearly, at which point the post office MUST notify you of the impending closure of your box, BY LAW. This is all well and good, however for the past two years now I have NEVER ONCE received a notice to renew, despite the claims of the lax, disorganized staff at this office. TWICE I have had my mail shut off with absolutely zero attempt from this staff to notify me of the situation or contact me in any way. The concept of picking up the phone to reach out to a customer is apparently out of the question for these people as customer satisfaction is clearly none of their concern. Each time I have had to contact them and explain that I got no notices, at which point the staff will flat-out tell you to your face that you are wrong, essentially calling you a liar. Wonderful customer service. I keep every piece of mail and can 100% verify that no notices were delivered to my box at any point over the past two years. Not one. This is an absolutely unacceptable level of incompetence and poor service on their behalf. The staff at this office desperately needs to be replaced with competent employees that are willing to put an effort into their jobs. Avoid this post office at all costs.
United States Postal Service is a US Post Office based in Grain Valley, Missouri. United States Postal Service is located at 112 W Walnut St, Grain Valley, MO 64029, USA.
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